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Our nursery opens its doors to the children at 8:00 am and closes at 6:00 pm. We kindly ask that parents and carers allow enough time to collect their child before closing. To ensure a smooth handover and receive a full update on your child's day, please arrive before 5:50 pm, as our staff will be finishing their shifts at 6:00 pm.

Please be aware that a late fee of £1.00 per minute will be applied if you arrive later than your designated pick-up time or after 6:00 pm. We understand that unexpected delays can happen, and we ask that you inform the nursery as soon as possible if you anticipate being late. This charge will only be applied if lateness becomes a regular occurrence.

We believe it's important for you to visit the nursery and see it for yourself. If you’d like to give us a call, we can try to arrange a tour at a time that suits your schedule, as well as our children’s routine and maintain staff ratios. This visit will give you a clear idea of what your child will experience throughout the day. If you decide to choose us after the tour, we will arrange two settling-in sessions for your child. The first visit lasts 30 minutes, during which you can complete paperwork with your child’s new keyworker while your child stays in the room to play. The second visit is for 2 hours. After this, we can discuss a suitable start date for your child.

For the health and safety of our children and staff, particularly those with serious allergies, we do not accept packed lunches or any outside food on the nursery premises. Any food brought from outside must be disposed of before entering and should not be kept in children's bags.

Our kitchen staff prepare fresh, balanced, and nutritious meals for snack, lunch, and tea every day at the nursery. It is essential that all allergens and dietary requirements are clearly stated on the paperwork, so we can accommodate your child’s needs appropriately. The cost of meals is included in our full and half-day rates, and a consumable charge will apply for meals if you are not paying the full or half-day rate.